Return, Refund, and Shipping Policy

Sip with Confidence: Jayida Ché Return & Refund Policy

We want you to steep in satisfaction with every sip of Jayida Ché tea and every piece of our sipware! If, for some reason, your recent purchase isn't quite what you envisioned, we offer a hassle-free return policy to ensure a smooth and worry-free experience.

Here's how it works:

  • Love it in 30 Days: You have a generous 30 days from your purchase date (in-store or online) to return your item(s). The sooner you let us know, the sooner we can help you find your perfect cup!
  • What Can Be Returned:
    • Sipware: We happily accept opened or unopened sipware in its original packaging. Please be sure to let us know why you are returning the item. 
    • Tea: Didn't love the flavor profile? No problem! We'll gladly offer you store credit to explore our other delicious blends and find your perfect match. Unfortunately, due to hygiene reasons, we cannot accept returns for opened or used tea products.
  • Making a Return:
    • In-Store: Simply bring your receipt or proof of purchase to our friendly staff.
    • Online: Reach out to our tea experts at goodtea@jayidache.com or call us at 404-424-4069. We'll provide easy return instructions based on your purchase method.
  • Refunds: Once we receive your returned item(s) and confirm they meet our return criteria, we'll process your refund within 7-10 business days. You'll receive a confirmation email and the refund will be issued back to your original payment method.
  • After 30 Days? No Worries! We understand that life happens. If you're outside the 30-day window but within a 60 day window, we'll still be happy to offer you a store gift card for the full value of your purchase.
  • Questions? We've Got You Covered! Don't hesitate to contact us if you have any questions about our return policy – we're always happy to help!

Additional Notes:

  • This policy applies to both in-store and online purchases.
  • Gift recipients can exchange their gifts for items of equal value.
  • Unfortunately, due to hygiene reasons, we cannot accept returns for opened or used tea products.

We're committed to your satisfaction! So go ahead, explore our selection, and sip with confidence knowing we're here to support you every step of the way.

Shipping it Out:

We ship to the US and Canada via good ol' US Mail.

Need it faster? Let us know, and we can arrange for expedited or ground shipping. Just keep in mind, there might be an extra cost for that speedy delivery. And, even with expedited shipping, please allow 3-5 days for us to get your order ready.

A Note on Shipping:

Shipping costs are based on how much your package weighs. If your package gets lost or can't be delivered (wrong address, no one's home, etc.), we'll give you store credit. Check out our refund policy for more details.